Knowledge Center

Which Microsoft 365 tool to use?

The way we communicate continues to change.

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You need a place where teams can present, discuss, and share ideas without creating email overload. Which is why it's key to pick the right stack of communication and collaboration tools.

For many small businesses, that's where Microsoft 365 comes in - a suite of cloud services to address the many different needs of the modern workplace. But which tool do you use? And when?

Do you know which tool to use?

For us to be effective as teams working together, we need to know which tools to use. Determining the right channel is typically based on three things:

  • Are you communicating or collaboration?
  • How quickly do you need a response?
  • What is the tone of the message?

And, defining the process helps keep everyone working together, in the same place. It'll eliminate any confusion by outlining how your company uses each tool. 

Cloud Com Map

Download our Microsoft 365 communication map.

Use our Microsoft 365 communication map as a starting point to determine which tools make the most sense for your organization. 

Topics: Collaboration, Microsoft 365, PDF

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